Plantronics Australia has been designing and building wireless headsets for over a decade since beginning manufacture back when wireless headsets were only just starting to appear on the market. Plantronics Australia has a large range of products, many of which are designed to make office and call-centre work more comfortable and also providing a better quality of communication experience.
Plantronics have designed their headsets to be flexible devices that can potentially utilise multiple incoming communication links using multiple technologies. The headsets can be designed to operate using a short range Bluetooth link only if the phone connection is to a mobile phone, or to a VOIP service through a computer. However it is also possible to connect both of these, and also a standard landline, into one of the Plantronics DECT base stations, which then transmit any of the incoming signals to the headset using the DECT digital transmission protocol. The DECT signal can travel up to 100m from the base station if there is line of sight between the base station and the headset. There is also the advantage that the DECT signal can be effectively encrypted by using Digital Encryption. The end effect of the combination of the pairing of the headset with the base station and the encryption is that a highly secure communication link can be established that cannot easily be either intercepted or overheard.
The most popular style of headset remains the traditional over the head system. This is because it allows the heavier ear pieces to be worn comfortably for long period of time. It also means that the speaker can be either in-ear, or over-ear. This provides customers with the option of finding a headset that meets not only their technical requirements, but also their personal ergonomic preferences. A good headset will always come with a variety of adjustments so that it can be fitted to an individual, and there are also options that provide additional padding for those who find unpadded headsets uncomfortable. There are also convertible headsets that can be worn as an over the ear headset, but that can also clip into an over the head adapter to allow the user to optimise both functionality and comfort.
Modern offices and call-centres are increasingly open plan in style and so there is the ongoing problem of dealing with the background noise while also trying to communicate clearly and effectively with people over the phone. Therefore, Plantronics Australia are constantly developing their noise cancelling technology to put into headsets. There are a number of ways to cancel noise, some are very basic and require only basic input and a relatively simple piece of feedback software in order to reduce the background noise, while others utilise multiple microphone inputs and more complex algorithms in order to maximise the quality of the sound being heard. The type of noise cancelling technology is the main price drivers for headsets, as the rest of the components do not differ a great deal in price.